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Application conflicts causing referenced memory errors with ClearCase

Troubleshooting


Problem

This technote outline steps on how to troubleshoot referenced memory errors that occur during IBM® Rational® ClearCase® operations on Microsoft® Windows®.

Symptom


Application popup errors such as those displayed below are reported when performing various ClearCase operations:

Application popup: clearexplorer.exe - Application Error : The instruction at "0x0136f414" referenced memory at "0x013849b8". The memory could not be "read".

Application popup: clearfsimport.exe - Application Error : The instruction at "0x77f8f281" referenced memory at "0x003a005d". The memory could not be "written".

Application popup: cleartool.exe - Application Error : The instruction at "0x77f8f281" referenced memory at "0x003a005d". The memory could not be "written".


Note: The executable referenced in the error (clearexplorer.exe) can pertain to any ClearCase program.

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Conflicts","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0.1;7.0;2003.06.00","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Conflicts","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21125212

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