Troubleshooting
Problem
After an unexpected system restart (power / bluescreen), attempts to launch Transformer result in an Application Crash (APPCRASH) referencing module StackHash_5dd3
Symptom
Problem signature:
Problem Event Name: APPCRASH
Application Name: cogtr.exe
Application Version: 10.2.6108.1
Application Timestamp: 58b601df
Fault Module Name: StackHash_5dd3
Fault Module Version: 6.3.9600.18895
Fault Module Timestamp: 5a4b127e
Exception Code: c0000374
Exception Offset: PCH_CD_FROM_ntdll+0x0003C8AC
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"Transformer","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
ibm10881005