Troubleshooting
Problem
The use of invalid API keys stops apps from authenticating to IBM Security QRadar SOAR.
Symptom
In a particular client's case, the IBM Security QRadar XDR app for IBM Security QRadar SOAR would not save when the configuration was entered. The app would not connect to IBM Security QRadar SOAR so offenses could not be escalated.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cvfWAAQ","label":"Authentication"}],"ARM Case Number":"TS008639980","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEGM63","label":"IBM Security QRadar SOAR on Cloud"},"ARM Category":[{"code":"a8m0z000000cvfWAAQ","label":"Authentication"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
23 June 2026
UID
ibm16562213