Troubleshooting
Problem
The VM backup fails at the snapshot phase with return code 1939
Symptom
The error seen in the client datamover node dsmerror.log will be :
ANS9365E VMware vStorage API error for virtual machine 'xxxx'.
TSM function name : CreateSnapshot_USCORETask
TSM file : vmvisdk.cpp (5259)
API return code : 1939
API error message : An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.
[{"Product":{"code":"SSERB6","label":"IBM Spectrum Protect for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Protection for VMware","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21697603