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PM99814: WEB UI CAPTURES WRONG SCREEN CONTENT WHEN THE TEXT DISPLAY SETTING IN WINDOWS IS NON-DEFAULT

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APAR status

  • Closed as program error.

Error description

  • RTW Web UI recording captures wrong screen content when the text
    display setting in Windows is non-default.
    To reproduce the problem, use the following steps:
    1. Go to Windows Control Panel\All Control Panel Items, search
    for Display
    2. Change Text Size Display from the default Small(100%) to
    Medium (125%) (Or if problem is non-reproducible to Large)
    3. Log Off and log in again
    4. Start a new RTW Web UI recording using Chrome browser
    5. Point the browser to URL: www.bedbathandbeyond.com
    6. Click on the link "Shop By Brand" at the bottom
    7. Click on the link "Dyson"
    8. Click on any of the products
    9. In the generated test, observe the screen capture in "WebUI
    and Mobile Data" tab. The screen capture marks incorrect
    content.
    
    Screenshots and sample tests are attached.
    
    Please note that the problem was reproducible internally only
    when the text display setting was set to Maximum.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * RTWec users                                                  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Please refer to the Error Description section.               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM99814

  • Reported component name

    RTW MBLE TEST E

  • Reported component ID

    5725G79MT

  • Reported release

    860

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-09-05

  • Closed date

    2014-10-20

  • Last modified date

    2014-10-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RTW MBLE TEST E

  • Fixed component ID

    5725G79MT

Applicable component levels

  • R860 PSY

       UP

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Document Information

Modified date:
20 October 2014