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PM99810: CQ WEB 8.0.0.7 THROWS UNDESCRIPTIVE ERROR ON RECORD REFRESH

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Created for RATLC01550930.
    
    We open an existing record called ServiceRequest
    The Service Request has a Tab called Tasks. We click on that
    Tab.
    There are 2 reference list fields. The uper one shows open Tasks
    and the
    bottom one closed tasks.
    If you open one of the tasks at the bottom and hit the reopen
    action of
    the task and save it, it should disapear from the bottom list
    and appear
    at the upper list of the service Request.
    To achieve that, one would asume hitting the refresh botton of
    the
    "Mother Record" Service Request would refresh the display.
    In 8.0.0.2 that is the case
    In 8.0.0.7 it is not. An error is thrown like:
    
    Error
    An error occurred: {"STATUS":"true","ColumnTypes":
    ["ID","STATE","REFERENCE","USER_FRIENDLY_LOCATION"],"TableConten
    ts":
    [["MR00000037","Finished","","cq.record:Task\/MR00000037@8.0.0\/
    MR"]]}
    
    See also attached errormsg.rtf
    
    Customer has created a reproduction schema, see attached
    PMR.txt, and provided a screen recording for the exact steps,
    see
    PMR23636SGC724.mp4.
    I can reproduce the error but can't find a solution.
    The error is not shown in a core trace, it seems to be on
    browser level. When I installed Firebug to analyse, the error
    doesn't come up.
    Please assist. Files are in 01092013.zip
    Thanks
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web users.                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Refreshing ClearQuest Web reference lists that no longer     *
    * contain certain elements throws an exception with a          *
    * non-descriptive error message.                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.9.  ClearQuest Web is now
    fixed to no longer throw this error message.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM99810

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-24

  • Closed date

    2013-12-11

  • Last modified date

    2013-12-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
11 December 2013