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PM97154: EmailRelay gets stuck when it cannot process an invalid EmailPlus payload data.

Fixes are available

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • EmailRelay will get stuck if payloads are not processed
    correctly, and there is no easy way to fix the issue for the
    customer.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    If a ClearQuest EmailPlus package payload is invalid, due to
    containing a none-XML character or getting truncated as a
    result of OSLC multi-line limit, the ClearQuest Web
    EmailRelay application gets stuck processing further emails
    whenever it runs into invalid payload data.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.9 and 8.0.1.2.
    
    When the ClearQuest EmailRelay application now encounters an
    invalid EmailPlus payload, it will skip over it and continue
    processing subsequesnt payloads.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM97154

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-09-16

  • Closed date

    2013-12-13

  • Last modified date

    2013-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
13 December 2013