PM91571: BI generates Invalid syntax of PDF report file when chart has no data

APAR status

• Closed as program error.

Error description

• PDF output of Report Studio report that includes chart without
  data can't be printed from Ricoh Direct Printer. Customer needs
  to print large number of PDF output to send it to end user. So
  they need to use Direct Printer (Ricoh Pro C900)
  https://www.ricoh.co.jp/pp/pod/pro_c/900_900s/ They run report
  on Linux Server and copy PDF to Windows machine, and then print
  on Direct Printer from Windows machine. They print PDF directory
  without printer driver for performance reason.  Analyzing
  function of Adobe Acrobat XI Pro founds following error on PDF
  output. [could not find the XObject named 'R36']  - Ricoh
  verified that if XObject error in PDF is fixed, PDF can be
  printed. - Ricoh Pro C900 supports PDF ver 1.6. - If chart has
  data, no PDF error is detected. - PDF can be printed if it is
  opened by Acrobat Reader 10 and printed on Ricoh imagio MP C5000
  printer with printer driver.  [environment] <Cognos Server>
  RedHat Linux 6.6 Cognos 10.2  Datasource DB2 V9.7
  

Local fix

• Print PDF from Acrobat Reader.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Can't print report on Direct Printer.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 1                                                            *
  * or IBM Cognos Business Intelligence 10.2 Fix Pack 2          *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG CONNECTION

• Fixed component ID

  5724W12CC

Applicable component levels

• RA20 PSN

     UP