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PM91571: BI generates Invalid syntax of PDF report file when chart has no data

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APAR status

  • Closed as program error.

Error description

  • PDF output of Report Studio report that includes chart without
    data can't be printed from Ricoh Direct Printer. Customer needs
    to print large number of PDF output to send it to end user. So
    they need to use Direct Printer (Ricoh Pro C900)
    https://www.ricoh.co.jp/pp/pod/pro_c/900_900s/ They run report
    on Linux Server and copy PDF to Windows machine, and then print
    on Direct Printer from Windows machine. They print PDF directory
    without printer driver for performance reason.  Analyzing
    function of Adobe Acrobat XI Pro founds following error on PDF
    output. [could not find the XObject named 'R36']  - Ricoh
    verified that if XObject error in PDF is fixed, PDF can be
    printed. - Ricoh Pro C900 supports PDF ver 1.6. - If chart has
    data, no PDF error is detected. - PDF can be printed if it is
    opened by Acrobat Reader 10 and printed on Ricoh imagio MP C5000
    printer with printer driver.  [environment] <Cognos Server>
    RedHat Linux 6.6 Cognos 10.2  Datasource DB2 V9.7
    

Local fix

  • Print PDF from Acrobat Reader.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Can't print report on Direct Printer.                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
    * 1                                                            *
    * or IBM Cognos Business Intelligence 10.2 Fix Pack 2          *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM91571

  • Reported component name

    COG CONNECTION

  • Reported component ID

    5724W12CC

  • Reported release

    A20

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-06-21

  • Closed date

    2014-03-31

  • Last modified date

    2014-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG CONNECTION

  • Fixed component ID

    5724W12CC

Applicable component levels

  • RA20 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A20","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
31 March 2014