PM89395: INCORRECT .XLSX FILE EXTENSION ASSOCIATED TO CHARTS WHEN DOWNLOADING IT FROM WITHIN A PORTAL PAGE

APAR status

• Closed as program error.

Error description

• When using the Download chart option available for
  charts/dashboards from within a portal page, Cognos 10.2 informs
  that a .xlsx will be downloaded when in fact the file created is
  an .png ( image ). ??When user chooses "open" the file,  Excel
  will throw an error message: Excel cannot open the file
  filename.xlsx  because the file format or file extension is not
  valid. Verify that the file has now been corrupted and that the
  file extension matches the format of the file.??Workaround: Use
  "save" option then rename the file xlsx file downloaded to .png.
  file will be successfully opened.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 1                                                            *
  * or IBM Cognos Business Intelligence 10.2 Fix Pack 2          *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG CONNECTION

• Fixed component ID

  5724W12CC

Applicable component levels

• RA20 PSN

     UP