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PM89205: REPORT STUDIO AND BUSINESS INSIGHT ARE NOT WORKING IN FIREFOX 20 AND 21

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You can track all active APARs for this component.

 

APAR status

  • Closed as unreproducible.

Error description

  • Report Studio and Business Insight are not working in Firefox 20
    and 21??Both just show the buttons toolbar and then nothing is
    working there and we have tested it ??The reason why we logging
    that defect is based on the doc. of 10.1.1  supported env.:??14)
    The only version of Firefox that IBM actively supports is
    the?Extend Support Version of Firefox ESR 17
    (see??http://www.mozilla.org/en-US/firefox/organizations/).?If
    customers use  the non-ESR version of Firefox (version 10, 11,
    12,?) it is our best?estimation that changes in the current and
    future versions of the?Firefox browser will not cause issues
    with our product used as long as?Mozilla does not remove,
    explicitly or inadvertently disable?functionality that the
    browser based tools rely on. However we?recommend that you
    contact IBM support if you do encounter any such?issues. For
    browser levels higher than the levels that have been?certified
    with Cognos BI, Customer Support will accept usage-related?and
    defect-related service requests. As with operating system
    and?virtualization environments, if IBM support cannot recreate
    the issue?in our lab, we may ask the Cognos BI customer to
    recreate the problem?on a certified browser.??
    http://www-01.ibm.com/support/docview.wss?uid=swg27021368#web_br
    owser
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
    * 1                                                            *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM89205

  • Reported component name

    COG INSTALL CON

  • Reported component ID

    5724W12IC

  • Reported release

    A11

  • Status

    CLOSED UR3

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-16

  • Closed date

    2013-09-13

  • Last modified date

    2013-09-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG ADMINISTRAT

  • Fixed component ID

    5724W12AD

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHM94","label":"Administration and Configuration v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
13 September 2013