PM88679: BSOD when saving files in remote or local dynamic views when Symantec 12.1.2.x is installed

Fixes are available

APAR status

Closed as program error.

Error description

When saving view private files in IBM Rational ClearCase dynamic
views using Microsoft Visual Studio 2008 or Scooter Software
Beyond Compare, you may receive a STOP error.

The issue occurs in both local and remote dynamic views.

To workaround the issue:

1. Use an editor such as Notepad, UltraEdit or Emacs.  Make sure
to select the appropriate editor based on the text mode of your
views.

2. Use Microsoft Visual Studio.NET 2010 or Visual Studio.NET
2012.

3. Continue using Symantec 11.x or 12.1.1.x and do not upgrade
at this time to Symantec 12.1.2x

Local fix

Problem summary

****************************************************************
* USERS AFFECTED:                                              *
* Users of IBM Rational ClearCase running on Windows(R)        *
* operating systems who are also using Symantec anti-virus     *
* products.                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* The system might receive a STOP error when saving a          *
* view-private file in an IBM Rational ClearCase dynamic view  *
* if Symantec 12.1.2.x Anti-Virus software is enabled.         *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

IBM Rational ClearCase versions 8.0.0.09 and 8.0.1.02 have been
modified so that the system will not encounter STOP errors when
using Symantec 12.1.2.x software.

Temporary fix

Comments

APAR Information

APAR number
PM88679
Reported component name
CLEARCASE UNIX
Reported component ID
5724G2901
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-05-08
Closed date
2013-12-12
Last modified date
2013-12-12

APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name
CLEARCASE UNIX
Fixed component ID
5724G2901

Applicable component levels

R710 PSN
UP
R711 PSN
UP
R712 PSN
UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
12 December 2013

Tips

PM88679: BSOD when saving files in remote or local dynamic views when Symantec 12.1.2.x is installed

Fixes are available

Subscribe

APAR status

Closed as program error.

Error description

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

APAR number

Reported component name

Reported component ID

Reported release

Status

PE

HIPER

Special Attention

Submitted date

Closed date

Last modified date

APAR is sysrouted FROM one or more of the following:

APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name

Fixed component ID

Applicable component levels

R710 PSN

R711 PSN

R712 PSN

Document Information

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