IBM Support

PM88679: BSOD when saving files in remote or local dynamic views when Symantec 12.1.2.x is installed

Fixes are available

Rational ClearCase Fix Pack 9 (8.0.0.9) for 8.0
Rational ClearCase Fix Pack 2 (8.0.1.2) for 8.0.1
Rational ClearCase Fix Pack 13 (7.1.2.13) for 7.1.2
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearCase Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearCase Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearCase Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.1.19) for 8.0.1

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When saving view private files in IBM Rational ClearCase dynamic
    views using Microsoft Visual Studio 2008 or Scooter Software
    Beyond Compare, you may receive a STOP error.
    
    The issue occurs in both local and remote dynamic views.
    
    To workaround the issue:
    
    1. Use an editor such as Notepad, UltraEdit or Emacs.  Make sure
    to select the appropriate editor based on the text mode of your
    views.
    
    2. Use Microsoft Visual Studio.NET 2010 or Visual Studio.NET
    2012.
    
    3. Continue using Symantec 11.x or 12.1.1.x and do not upgrade
    at this time to Symantec 12.1.2x
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of IBM Rational ClearCase running on Windows(R)        *
    * operating systems who are also using Symantec anti-virus     *
    * products.                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The system might receive a STOP error when saving a          *
    * view-private file in an IBM Rational ClearCase dynamic view  *
    * if Symantec 12.1.2.x Anti-Virus software is enabled.         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • IBM Rational ClearCase versions 8.0.0.09 and 8.0.1.02 have been
    modified so that the system will not encounter STOP errors when
    using Symantec 12.1.2.x software.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM88679

  • Reported component name

    CLEARCASE UNIX

  • Reported component ID

    5724G2901

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-08

  • Closed date

    2013-12-12

  • Last modified date

    2013-12-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE UNIX

  • Fixed component ID

    5724G2901

Applicable component levels

  • R710 PSN

       UP

  • R711 PSN

       UP

  • R712 PSN

       UP

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Document Information

Modified date:
12 December 2013