PM87444: Series 7 users can't log on Cognos 10 when clustering PowerPlay/TDS service switch over.

APAR status

• Closed as program error.

Error description

• On customer environment, there are 2 machines for PowerPlay
  server(PP) and Tivoli directory server(TDS). On each machine, PP
  and TDS has been installed and these machines are clustering.
  Cognos 10 BI server on another machine is accessing to the
  servers using 'Series 7' authentication.?On this environment, if
  a PP/TDS machine that works as a primary node is shutdown,
  Series 7 users can't log on to Cognos 10 without BI server
  restart.??
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 1 or                                                         *
  * Upgrade to IBM Cognos Business Intelligence 10.1.1 Fix Pack  *
  * 3 or                                                         *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Fix Pack 3  *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG CONNECTION

• Fixed component ID

  5724W12CC

Applicable component levels

• RA20 PSN

     UP