IBM Support

PM86538: LAUNCHING A LARGE PDF FROM E-MAIL LINK HANGS AT THE ADOBE READER PROGRESS BAR

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APAR status

  • Closed as program error.

Error description

  • A large report is run as PDF with the run options set to e-mail
    a link to the report.  When one of the recipients launches the
    link so that it opens in the Adobe Reader plugin in their
    browser, the progress bar stops moving and the PDF does not
    load.  If the PDF is downloaded to the local PC and launched in
    the reader client instead it works fine.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    * or IBM Cognos Business Intelligence 10.2 Fix Pack 2          *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM86538

  • Reported component name

    COG VIEWER

  • Reported component ID

    5724W12CV

  • Reported release

    A11

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-08

  • Closed date

    2014-03-31

  • Last modified date

    2014-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG VIEWER

  • Fixed component ID

    5724W12CV

Applicable component levels

  • RA20 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
17 November 2022