IBM Support

PM86523: Implied CQ Web login fails with Error 500 java.lang.NullPointerE xception when using hyperlink or additional browser tab.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After upgrading to IBM Rational ClearQuest (CQ) Web 7.1.2.10 or
    8.0.0.6 (the 2013A patches), clicking on a web-link to enter CQ
    Web, or if entering CQ Web through an additional web-browser
    tab, users may experience an Error 500
    java.lang.NullPointerException.
    
    This affects all supported browsers.
    
    Workaround:
    Clear web-browser cache, and login through only a single window,
    or a single web-link (single window only open).
    
    A more robust workaround exists and can be used prior to the
    conclusion of this APAR resolution by reviewing the following
    technote: http://www.ibm.com/support/docview.wss?uid=swg21633978
    
    Reproducing the problem:
    * Use a REST URI to connect to a record in a web browser
    * Open a web browser, connect to CQ Web, then login.  Open a new
    tab in the web browser and attempt to connect again to CQ Web.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When clicking on a URL to enter ClearQuest Web, or if
    entering ClearQuest Web through an additional web-browser
    tab, users may experience an "Error 500
    java.lang.NullPointerException". If the web user is already
    logged in, the URLs work as they should. NOTE - this is a
    regression introduced in ClearQuest Web 7.1.2.10 and
    8.0.0.6.
    

Problem conclusion

  • A fix is available in ClearQuest 7.1.2.11 and 8.0.0.7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM86523

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    712

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-08

  • Closed date

    2013-06-27

  • Last modified date

    2013-06-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R712 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.2","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
27 June 2013