PM86523: Implied CQ Web login fails with Error 500 java.lang.NullPointerE xception when using hyperlink or additional browser tab.

Rational ClearQuest Fix Pack 11 (7.1.2.11) for 7.1.2
Rational ClearQuest Fix Pack 07 (8.0.0.7) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• After upgrading to IBM Rational ClearQuest (CQ) Web 7.1.2.10 or
  8.0.0.6 (the 2013A patches), clicking on a web-link to enter CQ
  Web, or if entering CQ Web through an additional web-browser
  tab, users may experience an Error 500
  java.lang.NullPointerException.
  
  This affects all supported browsers.
  
  Workaround:
  Clear web-browser cache, and login through only a single window,
  or a single web-link (single window only open).
  
  A more robust workaround exists and can be used prior to the
  conclusion of this APAR resolution by reviewing the following
  technote: http://www.ibm.com/support/docview.wss?uid=swg21633978
  
  Reproducing the problem:
  * Use a REST URI to connect to a record in a web browser
  * Open a web browser, connect to CQ Web, then login.  Open a new
  tab in the web browser and attempt to connect again to CQ Web.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  When clicking on a URL to enter ClearQuest Web, or if
  entering ClearQuest Web through an additional web-browser
  tab, users may experience an "Error 500
  java.lang.NullPointerException". If the web user is already
  logged in, the URLs work as they should. NOTE - this is a
  regression introduced in ClearQuest Web 7.1.2.10 and
  8.0.0.6.
  

Problem conclusion

• A fix is available in ClearQuest 7.1.2.11 and 8.0.0.7.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R712 PSN

     UP