PM77154: DOORS Client doesn't release memory consumed when using inbuilt Document Generation feature to export Modules.

Rational DOORS and Rational DOORS Web Access 9.5.2
Rational DOORS and DOORS Web Access Fix Pack 1 (9.5.2.1) for 9.5.2
Rational DOORS Fix Pack 2 (9.5.2.2) for 9.5.2

APAR status

• Closed as program error.

Error description

• DOORS Client doesn't release memory consumed when inbuilt
  Document Generation feature is used.
  
  As a consequence, if repeated exports are performed in the same
  session of DOORS, the following errors are encountered:
  
  ==================================
  Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: ...ram
  Files\IBM\Rational\DOORS\9.4\ibm_jre50\bin\javaw.exe
  
  abnormal program termination
  ==================================
  Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\IBM\Rational\DOORS\9.4\bin\doors.exe
  
  This application has requested the Runtime to terminate it in a
  unusual way.
  Please contact the application's support team for more
  information
  ==================================
  
  Steps to Reproduce:
  =============
  1.? You would need a relatively large Module, so that it make
  'doors.exe' to consume atleast 500-700 MB per export.
  
  2.? In a given session of DOORS, start exporting the Module
  using File ? Export ? Document Generation ? Word.
  
  3.? Monitor the memory being consumed by DOORS via say Task
  Manager, it would gradually increase. Once the export is
  completed the memory being consumed will not be released.
  
  4.? Repeat the export operation and keep monitoring the memory
  consumed, when we attempt a export with 'doors.exe' already on
  1.7GB of memory, the above mentioned errors would be seen.
  

Local fix

Problem summary

• DOORS Client doesn't release memory consumed when inbuilt
  Document Generation feature is used.
  
  As a consequence, if repeated exports are performed in the same
  session of DOORS, the following errors are encountered:
  
  ==================================
  Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: ...ram
  Files\IBM\Rational\DOORS\9.4\ibm_jre50\bin\javaw.exe
  
  abnormal program termination
  ==================================
  Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\IBM\Rational\DOORS\9.4\bin\doors.exe
  
  This application has requested the Runtime to terminate it in a
  unusual way.
  Please contact the application's support team for more
  information
  ==================================
  
  Steps to Reproduce:
  =============
  1.> You would need a relatively large Module, so that it make
  'doors.exe' to consume atleast 500-700 MB per export.
  
  2.> In a given session of DOORS, start exporting the Module
  using File > Export > Document Generation > Word.
  
  3.> Monitor the memory being consumed by DOORS via say Task
  Manager, it would gradually increase. Once the export is
  completed the memory being consumed will not be released.
  
  4.> Repeat the export operation and keep monitoring the memory
  consumed, when we attempt a export with 'doors.exe' already on
  1.7GB of memory, the above mentioned errors would be seen.
  

Problem conclusion

• The code has been changed so that the product issue no longer
  occurs.
  

Temporary fix

• There is no workaround for this issue
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC DOORS

• Fixed component ID

  5724V61DR

Applicable component levels

• R952 PSY

     UP