PM77060: Name of the report page contains Japanese characters, file not found error is generated in Excel 2002 report

APAR status

• Closed as program error.

Error description

• Name of the report page contains Japanese characters, file not
  found error is generated when viewing the report in Excel 2002
  format. ?This symptom does not happen when name of the report
  page contains English characters. ??(Environment)?1. Cognos BI
  10.2(Server) + Excel 2003 SP3 on Windows XP(Client) --
  reproduced.??2. Cognos BI 10.2(Server) + Excel 2007 on Windows
  XP(Client) -- reproduced.??3. Cognos BI 10.2(Server) + Excel
  2003 SP3 on Windows 7(Client) -- not reproduced.??4. Cognos BI
  10.1.1 + FP1(Server) + Excel 2003 SP3 on Windows XP(Client) --
  not reproduced.??
  

Local fix

• See above.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 2                                                            *
  * or IBM Cognos Business Intelligence 10.2 Fix Pack 2          *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG CONNECTION

• Fixed component ID

  5724W12CC

Applicable component levels

• RA20 PSN

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