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PM75796: 'Fatal Servlet Error' when saving table in problem description field using Mozilla Firefox

A fix is available

Rational Change Fix Pack 8 (5.2.0.8) for 5.2

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Submit and save of a new CR fails with a 'Fatal Rational Change
Servlet Error' when an MS Word table was copy/pasted into the
Description (problem_description) field (Web Type
CCM_EXTENDED_TEXT) and when using Mozilla Firefox.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
"Fatal Servlet Error" when saving table in problem
description field using Mozilla Firefox

    



Problem conclusion


    

  • Fixed in Rational Change 5.2.0.8 and planned for Rational
Change 5.3.0.5

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM75796
    • 

  • Reported component name
    TLOGIC CHANGE
    • 

  • Reported component ID
    5724V87CG
    • 

  • Reported release
    520
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-10-24
    • 

  • Closed date
    2012-12-20
    • 

  • Last modified date
    2012-12-20
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TLOGIC CHANGE
    • 

  • Fixed component ID
    5724V87CG
    • 



Applicable component levels


    

  • R520  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSYQQ2","label":"Rational Change"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            20 December 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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