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PM74997: ERROR LAUNCHING BUSINESS INSIGHT AFTER INSTALLING FP1.

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APAR status

  • Closed as fixed if next.

Error description

  • In a distributed install of 10.1 64bit on a single server, the
    environment runs fine and is usable.  After installing FP1,
    however, any attempts to launch Business Insight are met with
    the following error:??"Error occurred while performing a
    favorite operation.  Your account information cannot be
    read.??Unable to load
    /ibmcognos/cgi-bin/cognos.cgi/icd/feeds/cm/path/-tilde-/account?
    entry=&json=
    status:500"??Issue does not occur in 10.1 base install or with
    the 32bit version of the software install.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM74997

  • Reported component name

    COG WRKSPC

  • Reported component ID

    5724W12BI

  • Reported release

    A11

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-15

  • Closed date

    2013-06-11

  • Last modified date

    2013-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWM","label":"Workspace v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
11 June 2013