PM65832: Cannot connect to a V8 CM server where the url name is starting with 'http://ccrc'

Rational ClearCase Fix Pack 04 (8.0.0.4) for 8.0
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Headline:
  Cannot connect to a V8 CM server where the url name is starting
  with 'http://ccrc'
  
  APAR Description:
  In Rational ClearCase V8, if the name of the host where CCRC WAN
  server is installed, start
  with the characters 'ccrc' (e.g. ccrc-test or ccrctest), connect
  to CCRC WAN server will
  fail with the following error.
   CRMAP7009: CCRC command 'Login' failed: Error:'Malformed server
  response.
   The server at 'http://ccrc' is not a correctly configured
  ClearCase Web Server.'
  Please note you get different responses depending on if you use
  lowercase (ccrc*) or uppercase
  (CCRC*). If you use CCRC* (uppercase) you get no response at
  all.
  
  Steps to Reproduce:
  1. Set an alias that starts with 'ccrc' (e.g. ccrc-test) for the
  (CCRC WAN) server name
  2. Open ClearTeam Explorer
  3. Connect CCRC WAN Server (ClearCase ? Connect)
  4. Use the alias in the Server URL (e.g http://ccrc-test:80/ccrc
  instead of http://?server
  name?:80/ccrc), enter the username and password
  5. The following error will show up:
  
   ---------------------------------------------------------------
  --------
      An error has occurred. See details for additional
  information.
  
   CRMAP7009: CCRC command 'Login' failed: Error:'Malformed server
  response.
   The server at 'http://ccrc' is not a correctly configured
  ClearCase Web Server.'
  
  ----------------------------------------------------------------
  -------
  6. set an alias that starts with 'CCRC' (uppercase) for the
  (CCRC WAN) server name
  7. Open ClearTeam Explorer
  8. Connect CCRC WAN Server (ClearCase ? Connect)
  9. Use the alias in the Server URL (e.g http://CCRC-test:80/ccrc
  instead of http://?server
  name?:80/ccrc), enter the username and password
  10. The login windows disappears and no connection
  
  
  WORKAROUND:
  - change the name of the server to a name that doesn't start
  with http://CCRC or http://ccrc
  - or use the ip-address of the server
  - or use an alias of the server that doesn't start with
  http://CCRC or http://ccrc
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Login to CCRC WAN server (Rational ClearCase v 8) fails with
  the following error when the name of the host where CCRC WAN
  server is installed starts with the characters "ccrc" (e.g.
  ccrc-test or ccrctest).
  
  CRMAP7009: CCRC command "Login" failed: Error:"Malformed
  server response.
  The server at "http://ccrc" is not a correctly configured
  ClearCase Web Server."
  

Problem conclusion

• A fix is available in ClearCase version 8.0.0.4
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARCASE WIN

• Fixed component ID

  5724G2900

Applicable component levels

• R800 PSN

     UP