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PM65832: Cannot connect to a V8 CM server where the url name is starting with 'http://ccrc'

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APAR status

  • Closed as program error.

Error description

  • Headline:
    Cannot connect to a V8 CM server where the url name is starting
    with 'http://ccrc'
    
    APAR Description:
    In Rational ClearCase V8, if the name of the host where CCRC WAN
    server is installed, start
    with the characters 'ccrc' (e.g. ccrc-test or ccrctest), connect
    to CCRC WAN server will
    fail with the following error.
     CRMAP7009: CCRC command 'Login' failed: Error:'Malformed server
    response.
     The server at 'http://ccrc' is not a correctly configured
    ClearCase Web Server.'
    Please note you get different responses depending on if you use
    lowercase (ccrc*) or uppercase
    (CCRC*). If you use CCRC* (uppercase) you get no response at
    all.
    
    Steps to Reproduce:
    1. Set an alias that starts with 'ccrc' (e.g. ccrc-test) for the
    (CCRC WAN) server name
    2. Open ClearTeam Explorer
    3. Connect CCRC WAN Server (ClearCase ? Connect)
    4. Use the alias in the Server URL (e.g http://ccrc-test:80/ccrc
    instead of http://?server
    name?:80/ccrc), enter the username and password
    5. The following error will show up:
    
     ---------------------------------------------------------------
    --------
        An error has occurred. See details for additional
    information.
    
     CRMAP7009: CCRC command 'Login' failed: Error:'Malformed server
    response.
     The server at 'http://ccrc' is not a correctly configured
    ClearCase Web Server.'
    
    ----------------------------------------------------------------
    -------
    6. set an alias that starts with 'CCRC' (uppercase) for the
    (CCRC WAN) server name
    7. Open ClearTeam Explorer
    8. Connect CCRC WAN Server (ClearCase ? Connect)
    9. Use the alias in the Server URL (e.g http://CCRC-test:80/ccrc
    instead of http://?server
    name?:80/ccrc), enter the username and password
    10. The login windows disappears and no connection
    
    
    WORKAROUND:
    - change the name of the server to a name that doesn't start
    with http://CCRC or http://ccrc
    - or use the ip-address of the server
    - or use an alias of the server that doesn't start with
    http://CCRC or http://ccrc
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Login to CCRC WAN server (Rational ClearCase v 8) fails with
    the following error when the name of the host where CCRC WAN
    server is installed starts with the characters "ccrc" (e.g.
    ccrc-test or ccrctest).
    
    CRMAP7009: CCRC command "Login" failed: Error:"Malformed
    server response.
    The server at "http://ccrc" is not a correctly configured
    ClearCase Web Server."
    

Problem conclusion

  • A fix is available in ClearCase version 8.0.0.4
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM65832

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-05-30

  • Closed date

    2012-09-26

  • Last modified date

    2012-09-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R800 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
26 September 2012