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PM61605: COGNOS10.1 SERVICE DOES NOT START WHEN SET TO AUTOMATIC ON WINDOWS 2003

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APAR status

  • Closed with unknown close code.

Error description

  • Cognos10.1 service on Windows 2003 SP2 is set to Automatic start
    but when the server is rebooted, the service does not
    start.????Windows event logs show an error but the cogserver.log
    file is not updated at all.????Manual start works.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM61605

  • Reported component name

    COG8 BI COG CON

  • Reported component ID

    5724W12CC

  • Reported release

    A10

  • Status

    CLOSED URX

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-03-30

  • Closed date

    2013-06-11

  • Last modified date

    2013-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
11 June 2013