IBM Support

PM61319: After update ClearQuest from 7.1.2.4 to 7.1.2.5, the registry entries for the email notification were cleared on Windows 2008

Fixes are available

Rational ClearQuest Fix Pack 07 (7.1.2.7) for 7.1.2
Rational ClearQuest Fix Pack 03 (8.0.0.3) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After update ClearQuest from 7.1.2.4 to 7.1.2.5, the registry
entries were cleared on Windows 2008.

Local fix

  • 



Problem summary


    

  • After updating the version of ClearQuest on Windows 2008
platforms, the entries for the email notifications are cleared
in the registry.

    



Problem conclusion


    

  • A fix is available in ClearQuest 7.1.2.7 and 8.0.0.3.

The Windows Registry keys will be preserved and restored
accordingly during the update and re-install scenarios.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM61319
    • 

  • Reported component name
    CLEARQUEST WIN
    • 

  • Reported component ID
    5724G3600
    • 

  • Reported release
    712
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-03-27
    • 

  • Closed date
    2012-09-28
    • 

  • Last modified date
    2012-09-28
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLEARQUEST WIN
    • 

  • Fixed component ID
    5724G3600
    • 



Applicable component levels


    

  • R712  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 September 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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