PM57869: NULLPOINTEREXCEPTION WHEN TRYING TO LOAD CONSOLE PAGES AFTER CHANGING JOB MANAGER'S SETTINGS

8.0.0.4: WebSphere Application Server V8.0 Fix Pack 4
8.0.0.5: WebSphere Application Server V8.0 Fix Pack 5
8.0.0.6: WebSphere Application Server V8.0 Fix Pack 6
8.0.0.7: WebSphere Application Server V8.0 Fix Pack 7
8.0.0.8: WebSphere Application Server V8.0 Fix Pack 8
8.0.0.9: WebSphere Application Server V8.0 Fix Pack 9
8.0.0.10: WebSphere Application Server V8.0 Fix Pack 10
8.0.0.11: WebSphere Application Server V8.0 Fix Pack 11
8.0.0.12: WebSphere Application Server V8.0 Fix Pack 12
8.0.0.13: WebSphere Application Server V8.0 Fix Pack 13
8.0.0.14: WebSphere Application Server V8.0 Fix Pack 14
8.0.0.15: WebSphere Application Server V8.0 Fix Pack 15

APAR status

• Closed as program error.

Error description

• NullPointerException showing in logs when trying to load pages
  in console after changing job manager settings:
  From Job Manager ->  "Default job expiration" & "Maximum
  database results", put values in these fields, click
  "Apply" or "OK"
  
  Console shows a blank page, and systemout shows the
  NullPointerExcption:
  
  --------------------------
  
  [1/31/12 11:51:30:593 CST] 00000030 RequestProces W
  org.apache.struts.action.RequestProcessor processException
  Unhandled
  Exception thrown: class java.lang.NullPointerException
  [1/31/12 11:51:30:598 CST] 00000030 servlet       E
  com.ibm.ws.webcontainer.servlet.ServletWrapper service
  SRVE0014E:
  Uncaught service() exception root cause action:
  javax.servlet.ServletException: java.lang.NullPointerException
  at
  org.apache.struts.action.RequestProcessor.processException(Unkno
  wn
  Source)
  .........
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
  at
  com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWr
  apper.ja
  va:1193)
  at
  com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
  vletWrap
  per.java:763)
  at
  com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
  vletWrap
  per.java:454)
  .................
  Caused by: java.lang.NullPointerException
  at
  com.ibm.ws.sm.workspace.template.impl.RefObjectHelperImpl.unset(
  RefObjec
  tHelperImpl.java:163)
  at
  com.ibm.ws.console.core.ConfigFileHelper.unset(ConfigFileHelper.
  java:122
  8)
  at
  com.ibm.ws.console.jobmanagement.jobmgr.JobManagerDetailActionGe
  n.update
  JobManager(JobManagerDetailActionGen.java:80)
  at
  com.ibm.ws.console.jobmanagement.jobmgr.JobManagerDetailAction.e
  xecute(J
  obManagerDetailAction.java:158)
  ... 37 more
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:  All users of IBM WebSphere Application      *
  *                  Server V8.0                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: NullPointerException showing in logs    *
  *                      when trying to load pages in the        *
  *                      console after changing job manager      *
  *                      settings.                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  NullPointerException showing in logs when trying to load pages
  in the console after changing job manager settings:
  From Job Manager ->  "Default job expiration" & "Maximum
  database results", put values in these fields, then  click
  "Apply" or "OK"
  Console shows a blank page, and systemout shows the
  NullPointerExcption:
  

Problem conclusion

• Problem is cause by missing some information in the dmgr
  server.xml. This has been corrected.
  
  The fix for this APAR is currently targeted for inclusion in
  fix pack 8.0.0.4.  Please refer to the Recommended Updates
  page for delivery information:
  http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WEBS APP SERV N

• Fixed component ID

  5724H8800

Applicable component levels

• R800 PSY

     UP