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PM57312: BFGUT0004E: AN INTERNAL ERROR HAS OCCURRED: FAILURE DATA COULD NOT BE CAPTURED. PROCESS THEN HUNG.

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APAR status

  • Closed as program error.

Error description

  • FTE reported a failure to write to disk via the following
    message:
    "BFGUT0004E: An internal error has occurred. An unexpected
    condition has occurred that has resulted in the abnormal end of
    this process. Failure data could not be captured.'. The process
    then hung. No FFDC message was generated. FTE should always
    capture failure data whenever a failure occurs.
     This APAR is raised to correct the code to generate for
    diagnostic purpose an FFDC message to the event log if there
    is a failure to write to disk.
    

Local fix

Problem summary

  • In some circumstances IBM WebSphere MQ File Transfer Edition may
    be unable to write an FFDC to disk. The disk may be full for
    example. In such cases the product would discard the collected
    data and the reason for the failure or ABEND would be lost.
    
    USERS AFFECTED:
    All
    
    PLATFORMS AFFECTED:
    All
    

Problem conclusion

  • The code which collects data in the event of failure and
    attempts to write an FFDC or ABEND file to disk has been altered
    to write the captured information to the agent's output0.log if
    it is unable to write the FFDC or ABEND file.
    
    This could still fail if the agent fails to append to the log
    file for the same reason it failed to write the FFDC or ABEND
    file. But in many cases this should ensure the failure
    information is still captured.
    
    The fix for this APAR is currently targeted for inclusion in fix
    pack 7.0.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM57312

  • Reported component name

    WMQ FTE Z/OS

  • Reported component ID

    5655U8000

  • Reported release

    702

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-02-02

  • Closed date

    2012-03-26

  • Last modified date

    2012-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ FTE Z/OS

  • Fixed component ID

    5655U8000

Applicable component levels

  • R702 PSY

       UP

  • R703 PSY

       UP

  • R704 PSY

       UP

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Document Information

Modified date:
26 March 2012