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PM52325: An internal error occurred during: 'Getting toolbar activities' during checkout

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APAR status

  • Closed as program error.

Error description

  • CQ Enabled UCM CCRC clients generate a Null Pointer Exception
    after checking out a file, indicating that the user should look
    at the error
    log for more details. At this time the following is recorded in
    the .log:
    
    !ENTRY org.eclipse.core.jobs 4 2 2011-09-06 16:48:55.630
    !MESSAGE An internal error occurred during: 'Getting toolbar
    activities'.
    !STACK 0
    java.lang.NullPointerException
     at
    com.ibm.icu.text.RuleBasedCollator.getFirstUnmatchedOffset(RuleB
    asedCollator.java:3142)
     at
    com.ibm.icu.text.RuleBasedCollator.compare(RuleBasedCollator.jav
    a:1279)
     at
    com.ibm.rational.clearcase.ui.common.UniActivityComparator.compa
    re(UniActivityComparator.java:39)
     at
    com.ibm.rational.clearcase.ui.common.UniActivityComparator.compa
    re(UniActivityComparator.java:1)
     at java.util.Arrays.mergeSort(Arrays.java:1299)
     at java.util.Arrays.mergeSort(Arrays.java:1310)
     at java.util.Arrays.mergeSort(Arrays.java:1310)
     at java.util.Arrays.sort(Arrays.java:1238)
     at java.util.Collections.sort(Collections.java:174)
     at
    com.ibm.rational.clearcase.ui.common.ActivityAPI.doGetMyActivity
    ListForView(ActivityAPI.java:1852)
     at
    com.ibm.rational.clearcase.ui.toolbar.activities.ActivitySelecto
    rComboCore.refreshMyActivityListDataVar(ActivitySelectorComboCor
    e.java:843)
     at
    com.ibm.rational.clearcase.ui.toolbar.activities.ActivitySelecto
    rComboCore.doFullRefreshFromCacheOrServer(ActivitySelectorComboC
    ore.java:260)
     at
    com.ibm.rational.clearcase.ui.toolbar.activities.ActivitySelecto
    rCombo$DoFullRefreshFromCacheOrServerJob.run(ActivitySelectorCom
    bo.java:571)
     at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
    
    This message is observed if the customer has a schema that does
    not contain content in the headline, the customized schema
    contained a Title field
    and a Headline field ,The Headline was not being updated unless
    a record is assigned.  At that time it gets copied.
    
    Running the UCMCustomerQuery1 from inside CCRC would return the
    defects assigned to a user, yet would display an error for the
    headline
    field.
    
    This behavior is not observed on a non modified UCM schemas for
    example.
    
    
    Workaround:
    Correct the condition where the headline is present(standard UCM
    schema typically has a mandatory headline)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    An internal error occurred during: "Getting toolbar
    activities" during checkout
    

Problem conclusion

  • A fix is available in ClearCase versions 7.1.1.9, 7.1.2.6
    and 8.0.0.2
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM52325

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    712

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-11-15

  • Closed date

    2012-04-05

  • Last modified date

    2012-04-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R712 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.2","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
05 April 2012