IBM Support

PM49773: The comments field are not being updated from QC to CS after performing the 'Sync' operation.

Fixes are available

Rational Change Fix Pack 6 (5.2.0.6) for 5.2
Rational ClearCase Fix Pack 9 (8.0.0.9) for 8.0
Rational ClearCase Fix Pack 2 (8.0.1.2) for 8.0.1
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearCase Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearCase Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearCase Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.1.19) for 8.0.1

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APAR status

  • Closed as program error.

Error description

  • OS: windows 2003
    
    Tool: Synergy 7.1
    Change 5.2.0.4
    Quality center 10
    
    Description: The comments field is not being updated from QC to
    CS after performing the 'Sync' operation.?????
    
    Integration: IBM Rational Change HP Quality Center Interface
    Version:3.7?
    Patch : 2???
    
    IBM Rational Change for HP Quality Center Interface integration
    Tool (QC-CS Synchronizer tool) between Telelogic Change and HP
    Quality Center
    
    The? BG_DEV_COMMENTS field in QC is mapped with R ? D Comments
    attribute in Change Synergy .
    The comments field are not being updated from QC to CS only in
    certain exception cases or 'sync' operations.
    
    When using a plane text the field is getting updated correctly.
    However when the text contains some special characters the
    'sync' fails to update the change field.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The comments field are not being updated from QC to CS after
    performing the 'Sync' operation.
    

Problem conclusion

  • Fixed in IBM Rational Change Fix pack 5.2.0.6
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM49773

  • Reported component name

    TLOGIC CHANGE

  • Reported component ID

    5724V87CG

  • Reported release

    520

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-10-11

  • Closed date

    2011-12-15

  • Last modified date

    2011-12-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC CHANGE

  • Fixed component ID

    5724V87CG

Applicable component levels

  • R520 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSYQQ2","label":"Rational Change"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 December 2011