PM49296: The cgsLauncher Process Fails on Startup of the Cognos Service

APAR status

• Closed as program error.

Error description

• On startup on Cognos 10.1.1 using Websphere 7.0.0.19 the
  cgsLauncher fails to start.  This started happening after
  applying FP 19 to Websphere.  This issue did not occurr with
  Websphere 7 FP 17 and also exists with Websphere 8.0.0.1.  In
  the cogserver.log file located in <c10 install location>\logs
  you will see this error message on startup of the Cognos Service
  on the server.  rsProcessStarter na  0
  GraphicsServiceProcessManager-Pro cessMgrThread DISP 6235 1
  Audit.Other.dispatcher.DISP.pogo pogo com.cogn
  os.pogo.reportservice.ProcessManager  Failure
  <messages><message><messag eString>DPR-DPR-1035 Dispatcher
  detected an
  error.</messageString></message><message><messageString>Process
  cgsLauncher failed to start
  properly.</messageString></message></messages> External Report
  Server  process cgsLauncher cannot be startedProcess cgsLauncher
  failed to start properly. java.io.IOException: Process
  cgsLauncher failed to start  properly.  at
  com.cognos.pogo.reportservice.ReportServerProcess.getProcessOutp
  ut(Repor
  tServerProcess.java:154)  at
  com.cognos.pogo.reportservice.ReportServerProcess.start(ReportSe
  rverProc
  ess.java:117)  at
  com.cognos.pogo.reportservice.ProcessFacade.createServerProcess(
  ProcessF
  acade.java:219)  at
  com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade
  .java:12
  0)  at
  com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacad
  e(RSComp
  onentFactory.java:67)  at
  com.cognos.pogo.reportservice.ProcessManager.createProcessFacade
  (Process
  Manager.java:514)  at
  com.cognos.pogo.reportservice.ProcessManager.startProcess(Proces
  sManager
  .java:490)  at
  com.cognos.pogo.reportservice.ProcessManager.startProcessesDueTo
  Capacity
  (ProcessManager.java:385)  at
  com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessMana
  ger.java
  :343)  at
  com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
  "
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 10 Business Intelligence 10.1.1 Fix    *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI COG VIE

• Fixed component ID

  5724W12CV

Applicable component levels

• RA11 PSN

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