IBM Support

PM47253: Attachment package creating folder and URL when ticket is submitted

Fixes are available

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Attachment package creates empty folder on FTP server when
    ticket is created rather than creating it when an attachment is
    added.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    If you apply the ClearQuest 2.0 or 2.1 Attachments package
    and create a new record, an empty folder on the Full Text
    Search server gets created and the URL to the attachment
    folder is filled on the record.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.9 and 8.0.1.2.
    
    This is now fixed in ClearQuest Attachments 2.2 package.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM47253

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-09-06

  • Closed date

    2013-12-13

  • Last modified date

    2013-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R711 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.1","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
13 December 2013