PM41898: THE CONVERTER FAILED TO OPEN THE FILE - EXCEL 2007 OUTPUT WITH SPACES IN THE IMAGE FILENAME

APAR status

• Closed with unknown close code.

Error description

• Images in Report Studio Reports are not displayed in the Excel
  2007 format when the image file has a space in its file name.
  e.g. "Company logo.gif". If you open the Excel 2007 file using
  Excel 2003 then you get the error "The converter failed to open
  the file"??If you open the saved Excel 2007 file using Excel
  2007. You get the following errors: Excel found unreadable
  content in report xxxx do you want to recover the contents of
  the workbook" followed by "this file cannot be opened by using
  Microsoft Excel..."??Using Excel 2002 Format the image works
  fine.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RA21 PSN

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