PM41788: AFTER INSTALLING C8.4.1FP3, COGNOS 8 SERVICE IS WRONGLY STARTED AS 'RUNNING' STATUS EVEN IF CONTENT STORE DB IS DOWN

APAR status

• Closed with unknown close code.

Error description

• Installing FixPack3 of C8.4.1 changes the behavior of Cognos 8
  service startup.  After installing C8.4.1FP3, Cognos 8 service
  is wrongly started as 'Running' status even if Content Store DB
  is down. Under the condition that Content Store DB is down, this
  problem can be reproduced when you set 'Automatic'  for the
  service startup type of Cognos 8 in Windows service manager and
  then you reboot Windows OS. Also, the issue can be reproduced
  just once when rebooting Windows OS and there is no problem if
  you try restarting Cognos 8 service manually from Windows
  service manager.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RA21 PSN

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