IBM Support

PM41788: AFTER INSTALLING C8.4.1FP3, COGNOS 8 SERVICE IS WRONGLY STARTED AS 'RUNNING' STATUS EVEN IF CONTENT STORE DB IS DOWN

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APAR status

  • Closed with unknown close code.

Error description

  • Installing FixPack3 of C8.4.1 changes the behavior of Cognos 8
    service startup.  After installing C8.4.1FP3, Cognos 8 service
    is wrongly started as 'Running' status even if Content Store DB
    is down. Under the condition that Content Store DB is down, this
    problem can be reproduced when you set 'Automatic'  for the
    service startup type of Cognos 8 in Windows service manager and
    then you reboot Windows OS. Also, the issue can be reproduced
    just once when rebooting Windows OS and there is no problem if
    you try restarting Cognos 8 service manually from Windows
    service manager.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM41788

  • Reported component name

    POWPLAY SERVER

  • Reported component ID

    5724W68PS

  • Reported release

    841

  • Status

    CLOSED URX

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-06-16

  • Closed date

    2013-06-11

  • Last modified date

    2013-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCALGS","label":"PowerPlay Server"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"841","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
11 June 2013