IBM Support

PM40955: ERROR MESSAGE FROM EMAIL RULE FAILURE IS LOST WHEN CQ IS RUNNING AS LOCALSYSTEM ACCOUNT

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Error message from email rule failure is lost when Clearquest
    7.1 web is running as LocalSystem account.
    This problem also happens when CM Server is running in the
    default configuration on Linux, which uses the nobody user.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Error messages from email rule failures are not thrown when
    ClearQuest Web 7.1  is running as LocalSystem account.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.3
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM40955

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-06-07

  • Closed date

    2012-06-25

  • Last modified date

    2012-06-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R710 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
25 June 2012