PM40841: DM FAILED TO SEND EMAIL VIA DLS

APAR status

• Closed as program error.

Error description

• Data Manager email nodes containing attachments will fail with
  the following error if the Maximum size of an uncompressed email
  attachment in MB is set to anything other than 0 on the
  DeliveryService properties in IBM Cognos Administration :??DM
  Failed to send email via DLS??DM-RCI-0110 Data Manager RCI
  Interface Error (RCI_SoapFaultException - ): DM Failed to send
  email via DLS??CCL-RCI-0002 The Soap server returned a Soap
  fault.?The error messages from WASP engine: ???<Exception
  Name="RCI_SoapFaultException" Error="2"
  Severity="Information"><Messages><Message Name="CCLMessage"
  File="cclrcimsgs" Severity="Error" Nesting="0"
  ><MessageText>CCL-RCI-0002 The Soap server returned a Soap
  fault.</MessageText></Message><Message Name="CCLMessageString"
  File="" Severity="Error" Nesting="1" ><MessageText>The error
  messages from WASP engine:
  </MessageText></Message></Messages><TraceInfo><Trace
  Text="RCIExceptionHelper.cpp(477): RCI_SoapFaultException:
  CCL_THROW: RCI_DS::run ( ::RCI_SearchPathSingleObject *
  objectPath, ::RCI_ParameterValueArray * parameterValues,
  ::RCI_OptionArray * options )" /></TraceInfo></Exception>?
  

Local fix

• Set the Maximum size of an uncompressed email attachment in MB t
  o 0 in the DeliveryService properties.
  
  This is not acceptable as it is required for emailing reports fr
  om IBM Cognos Connection.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 8 Business Intelligence 8.4.1 Fix Pack *
  * 4                                                            *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI DATA MG

• Fixed component ID

  5724W12DM

Applicable component levels