IBM Support

PM37696: Print selected topic option fails in ClearCase and ClearQuest 7.1.2 Information Centers

Fixes are available

Rational ClearQuest Fix Pack 1 (8.0.1.1) for 8.0.1
Rational ClearCase Fix Pack 1 (8.0.1.1) for 8.0.1
Rational ClearCase Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearQuest Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearCase Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearQuest Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearCase Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearCase Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearCase Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearCase Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearCase Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearCase Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearCase Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearCase Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearCase Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearCase Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearCase Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearCase Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1
Rational ClearCase Fix Pack 25 (8.0.1.25) for 8.0.1

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Print selected topic option fails in ClearCase and ClearQuest
    7.1.2 Information Centers
    
    Attempting to print topics from the IBM Rational ClearCase or
    ClearQuest 7.1.2 Information Centers by selecting 'Print
    selected topic' or 'Print selected topic and all subtopics'
    fails with an error:
    
    'The maximum capacity for active connections to the server has
    been reached.  Unfortunately, your print job can not be
    completed at this time.  Please try again.'
    
    This issue is not seen in previous versions of the Information
    Centers.
    
    WORKAROUND:
    If the topic information has not changed since the previous
    version, you can print the topics from the 7.1.1 version of the
    Information Center.
    ClearCase:
    http://publib.boulder.ibm.com/infocenter/cchelp/v7r1m0/index.jsp
    ClearQuest:
    http://publib.boulder.ibm.com/infocenter/cqhelp/v7r1m0/index.jsp
    
    Contact IBM Rational Client Support if there is an urgent need
    to print topics specifically from the 7.1.2 Information Centers.
    

Local fix

Problem summary

  • If more than 10 users are connected to the ClearCase and
    ClearQuest Information Centers, users cannot print topics using
    the Information Center print function.
    

Problem conclusion

  • The ClearCase and ClearQuest Information Center configuration
    has been updated to support printing.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM37696

  • Reported component name

    CC CHG MGMT EE

  • Reported component ID

    5724G3000

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-04-24

  • Closed date

    2013-10-07

  • Last modified date

    2013-10-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CC CHG MGMT EE

  • Fixed component ID

    5724G3000

Applicable component levels

  • R712 PSY

       UP

  • R800 PSY

       UP

  • R801 PSY

       UP

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSUL78","label":"Rational ClearCase Change Management Solution"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"711"}]

Document Information

Modified date:
13 September 2021