PM36804: runtime error trying to import word document having revisions

APAR status

• Closed as program error.

Error description

• select import from reqpro menu
  select Word document and browse to source to import ( file
  attached)
  select document only
  give a name and a document type to your file to be imported
  click YES to accept overwriting formating
  click YES to remove bookmarks
  
  errormessage: document has revisions appears
  click on ACCEPT on this errormessage
  
  runtime error suspendlockfor not understood is shown
  
  the customer is informed that he must accept the tracked changes
  prior to import them to reqpro
  still he expects ReqPro not to crash after clicking on the
  ACCEPT button
  
  attachments:
  customers document to be imported
  customers steps importing with screenshots
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Rational RequisitePro client for Windows shows a runtime
  error message "suspendlockfor not understood". after user
  accepts the warning message when importing documents with
  tracked changes.
  

Problem conclusion

• Logic was added to maintain a clean recover after the
  warning message by handling correctly the runtime error.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  REQUISITEPRO WI

• Fixed component ID

  5724G3900

Applicable component levels

• R711 PSN

     UP