APAR status
Closed as program error.
Error description
select import from reqpro menu select Word document and browse to source to import ( file attached) select document only give a name and a document type to your file to be imported click YES to accept overwriting formating click YES to remove bookmarks errormessage: document has revisions appears click on ACCEPT on this errormessage runtime error suspendlockfor not understood is shown the customer is informed that he must accept the tracked changes prior to import them to reqpro still he expects ReqPro not to crash after clicking on the ACCEPT button attachments: customers document to be imported customers steps importing with screenshots
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Rational RequisitePro client for Windows shows a runtime error message "suspendlockfor not understood". after user accepts the warning message when importing documents with tracked changes.
Problem conclusion
Logic was added to maintain a clean recover after the warning message by handling correctly the runtime error.
Temporary fix
Comments
APAR Information
APAR number
PM36804
Reported component name
REQUISITEPRO WI
Reported component ID
5724G3900
Reported release
711
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-04-12
Closed date
2011-06-22
Last modified date
2011-06-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
REQUISITEPRO WI
Fixed component ID
5724G3900
Applicable component levels
R711 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 June 2011