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PM36804: runtime error trying to import word document having revisions

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APAR status

  • Closed as program error.

Error description

  • select import from reqpro menu
    select Word document and browse to source to import ( file
    attached)
    select document only
    give a name and a document type to your file to be imported
    click YES to accept overwriting formating
    click YES to remove bookmarks
    
    errormessage: document has revisions appears
    click on ACCEPT on this errormessage
    
    runtime error suspendlockfor not understood is shown
    
    the customer is informed that he must accept the tracked changes
    prior to import them to reqpro
    still he expects ReqPro not to crash after clicking on the
    ACCEPT button
    
    attachments:
    customers document to be imported
    customers steps importing with screenshots
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Rational RequisitePro client for Windows shows a runtime
    error message "suspendlockfor not understood". after user
    accepts the warning message when importing documents with
    tracked changes.
    

Problem conclusion

  • Logic was added to maintain a clean recover after the
    warning message by handling correctly the runtime error.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM36804

  • Reported component name

    REQUISITEPRO WI

  • Reported component ID

    5724G3900

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-04-12

  • Closed date

    2011-06-22

  • Last modified date

    2011-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    REQUISITEPRO WI

  • Fixed component ID

    5724G3900

Applicable component levels

  • R711 PSN

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
22 June 2011