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PM36276: C8 SERVICE INTERMITTENTLY REMAINS IN STARTING(START_PENDING) WHEN USING WINDOWS2008 POWERSHELL SCRIPT

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APAR status

  • Closed with unknown close code.

Error description

  • The similar problem with APAR#PM08536(Closed-Tested) is
    reproduced in C8.4.1FP3 when powershell script 'Start-Service'
    built in Windows2008 is used. Windows service state for C8
    intermittently remains in starting, but at that time(starting),
    application is completely functional and working correctly.  I
    confirmed PM08536 was able to reproduce by  using
    'cogconfigw.exe -s' in C8.4.1FP2 and also confirmed FP3 could
    fix PM08536 as it appears in FP3 fixlist, but the different
    testcase using the powershell script still causes START_PENDING
    problem even in FP3 as well as FP2.   If 'net start/stop'
    command instead of powershell script 'Start-Service' is used,
    the same problem does not seem to occur, but Cognos 8  service
    should be also compatible with the powershell which is the
    supported OS(Windows2008) standard/built-in script.
    

Local fix

  • 1. Use net command  (or)  2. Use cogbootstrapservice.exe  (or)
    3. Use cogconfigw.exe
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
    * Pack 1                                                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM36276

  • Reported component name

    COG8 BI INST CO

  • Reported component ID

    5724W12IC

  • Reported release

    841

  • Status

    CLOSED URX

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-04-05

  • Closed date

    2013-06-11

  • Last modified date

    2013-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG ADMINISTRAT

  • Fixed component ID

    5724W12AD

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHM94","label":"Administration and Configuration v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"841","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
11 June 2013