PM35112: '\\view is not accessible' for all but first Windows Terminal Services user

Rational ClearCase Fix Pack 10 (7.1.2.10) for 7.1.2
Rational ClearCase Fix Pack 06 (8.0.0.6) for 8.0
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Headline:
  '\\view is not accessible' for all but first Windows Terminal
  Services user
  
  APAR description:
  
  When attempting to access \\view from Microsoft Windows Explorer
  on a Windows Terminal Services system, such as Windows 2003 or
  Windows 2008, the following error is seen:
  
  -----
  \\view is not accessible. You might not have permission to use
  this network resource.
  -----
  
  This occurs when two or more users have attempted to access
  \\view on the same system.  Only the first user is successful;
  all subsequent users will fail.
  
  Additionally, 'My Network Places ?  Entire Network ? ClearCase
  Dynamic Views ? All Views' will fail in the same manner.
  
  This behavior has been observed in IBM Rational ClearCase 7.0
  and 7.1.
  
  
  Steps to reproduce the issue:
  
  1. From a Remote Desktop, login to a Windows 2003 system as a
  standard user.
  
  2. Using Windows Explorer, access \\view (successful).
  
  3. From a Remote Desktop, login to a Windows 2003 system as a
  second standard user.
  
  4. Using Windows Explorer, access \\view.  The error '\\view is
  not accessible' will be thrown.
  
  
  Workaround:
  
  Access views from M:\ or \\view\viewname
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  When accessing "\\view" on a Windows machine running
  Microsoft Terminal Services, you may receive the error
  "\\view is not accessible. You might not have permission to
  use this network resource.?"
  

Problem conclusion

• A fix is available in ClearCase versions 7.1.2.10 and
  8.0.0.6
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARCASE WIN

• Fixed component ID

  5724G2900

Applicable component levels

• R701 PSN

     UP