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PM35112: '\\view is not accessible' for all but first Windows Terminal Services user

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Headline:
    '\\view is not accessible' for all but first Windows Terminal
    Services user
    
    APAR description:
    
    When attempting to access \\view from Microsoft Windows Explorer
    on a Windows Terminal Services system, such as Windows 2003 or
    Windows 2008, the following error is seen:
    
    -----
    \\view is not accessible. You might not have permission to use
    this network resource.
    -----
    
    This occurs when two or more users have attempted to access
    \\view on the same system.  Only the first user is successful;
    all subsequent users will fail.
    
    Additionally, 'My Network Places ?  Entire Network ? ClearCase
    Dynamic Views ? All Views' will fail in the same manner.
    
    This behavior has been observed in IBM Rational ClearCase 7.0
    and 7.1.
    
    
    Steps to reproduce the issue:
    
    1. From a Remote Desktop, login to a Windows 2003 system as a
    standard user.
    
    2. Using Windows Explorer, access \\view (successful).
    
    3. From a Remote Desktop, login to a Windows 2003 system as a
    second standard user.
    
    4. Using Windows Explorer, access \\view.  The error '\\view is
    not accessible' will be thrown.
    
    
    Workaround:
    
    Access views from M:\ or \\view\viewname
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When accessing "\\view" on a Windows machine running
    Microsoft Terminal Services, you may receive the error
    "\\view is not accessible. You might not have permission to
    use this network resource.?"
    

Problem conclusion

  • A fix is available in ClearCase versions 7.1.2.10 and
    8.0.0.6
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM35112

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    701

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-03-17

  • Closed date

    2013-03-20

  • Last modified date

    2013-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R701 PSN

       UP

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Document Information

Modified date:
20 March 2013