PM23721: REQWEB: PROJECT LOGIN HANGS (WELLPOINT)

APAR status

• Closed as program error.

Error description

• Customer is reporting intermittent login issues in ReqWeb.  When
  users attempt to log in to a project on the server, the login
  hangs and the user is unable to get in to the project. The
  administrator on the ReqWeb server indicated that there was an
  RqProxy.exe process that was tied to an old session file from
  early in the morning.  After killing the RqProxy.exe, 4 - 5 new
  RqProxy.exes get created and users are able to log in again.
  
  It sounds like an invalid RqProxy.exe is preventing users from
  logging in to the server.  I have attached logs from the
  customers environment. The 002 log in the attached zip contains
  errors in the systemout.log that are related to the problem. The
  issue happened at 10:41AM as indicated in the logs.
  

Local fix

Problem summary

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  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  When RequisiteWeb users try to login, the login page hangs.
  The problem is intermittently, and can be recovered by
  ending the RQproxies process.
  

Problem conclusion

• New logic in RequisiteWeb code was added to manage the
  RqProxy.exe processes, separating the process used by
  RequisiteWeb  from the ones used by the RequisiteWeb
  integration to other products like Rational Quality Manager.
  Also a new configuration parameter has been added to the
  config.txt file so RqProxies process are/are not reused for
  RequisiteWeb integrations
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  REQUISITEPRO WI

• Fixed component ID

  5724G3900

Applicable component levels

• R710 PSN

     UP