APAR status
Closed as program error.
Error description
Attempting to open a document from RequisiteWeb in Microsoft Word 2003 produces a pop-up indicating 'File Conversion. Select the encoding that makes your document readable.' Pressing the OK button closes the pop-up and displays unreadable characters. It happens when RequisiteWeb server has Microsoft Word 2007 configured to save documents in Word 2003 .doc format.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** RequisiteWeb was saving the documents in the default format of the Microsoft Word version installed in the server, regardless of the "Default Save Format" setting in Word. Systems with mixed Office environments such as having Office 2007 or later in their server and Office 97-2003 in their clients will find that RequisiteWeb will save all documents in Word 2007 format even with the Word setting of save documents in 97-2003 format, having problems to open the documents in their clients.
Problem conclusion
Document save routine in RequisiteWeb was modified to check for the Default Save Format setting before saving the document.
Temporary fix
Comments
APAR Information
APAR number
PM21844
Reported component name
REQUISITEPRO WI
Reported component ID
5724G3900
Reported release
701
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-09-02
Closed date
2011-03-28
Last modified date
2011-03-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
REQUISITEPRO WI
Fixed component ID
5724G3900
Applicable component levels
R701 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
28 March 2011