PM21844: ReqWeb:edit document display is incorrect in Word 2003

APAR status

• Closed as program error.

Error description

• Attempting to open a document from RequisiteWeb in Microsoft
  Word 2003 produces a pop-up indicating 'File Conversion. Select
  the encoding that makes your document readable.' Pressing the OK
  button closes the pop-up and displays unreadable characters.
  It happens when RequisiteWeb server has Microsoft Word 2007
  configured to save documents in Word 2003 .doc format.
  

Local fix

Problem summary

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  * PROBLEM DESCRIPTION:                                         *
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  RequisiteWeb was saving the documents in the default format
  of the Microsoft Word version installed in the server,
  regardless of the "Default Save Format" setting in Word.
  
  Systems with mixed Office environments such as having Office
  2007 or later in their server and Office 97-2003 in their
  clients will find that RequisiteWeb will save all documents
  in Word 2007 format even with the Word setting of save
  documents in 97-2003 format, having problems to open the
  documents in their clients.
  

Problem conclusion

• Document save routine in RequisiteWeb was modified to check
  for the Default Save Format setting before saving the
  document.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  REQUISITEPRO WI

• Fixed component ID

  5724G3900

Applicable component levels

• R701 PSN

     UP