PM21408: TRYING TO LOG INTO COGNOS8 FROM DATA MANAGER RESULTS IN AN INVISIBLE LOGIN SCREEN

APAR status

• Closed as duplicate of another APAR.

Error description

• Customer description:??The issue occurs only in Data Manager.
  Cognos Transformer and Framework Manager do not have the
  issue.??We're unable to visibly see the Data Manager 'Logon As'
  screen (it's?completely invisible).  If you imagine the screen
  and type user name,?tab, then type the password and then hit the
  enter key carefully you?can get logged in.  ??Then if you do get
  logged in, when you're ready to?exit Data Manager there's
  another invisible screen or dialogue box that?one can't interact
  with and Data Manager can only be closed using
  task?manager.??We've discovered that it's a window positioning
  issue because we can force the screen to appear alt, space?M the
  cursor shoots to the top left corner indicating that window
  is?present but off the screen.  We then did an alt, space N to
  minimize it?to the task bar then maximized the window and make
  it appear.??Additional notes:??The customer is using 8.4, with
  SSL enabled, along with Siteminder (SiteMinder provides
  policy-based authentication as well as single sign-on for all
  Web-based applications. SiteMinder is used in conjunction with
  IdentityMinder, which manages detailed user profiles, and
  TransactionMinder, which provides access to Web services.)??I
  don't think SSL or sitemnder are the cause of the issue (as I
  set up a similar environment here and did not have the
  problem).??The customer has a front end custom screen they built
  and this is what appears to be causing the issue. This front end
  screen is used in all other applications the customer uses, and
  they have no problem.??I know there is no magic solution, but
  what do we need in order to proceed here ?
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• No additional comments.
  This APAR is a duplicate of PM21417
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels