PM13764: ReqWeb: Logging out does not release license key

APAR status

• Closed as program error.

Error description

• Customer is using ReqWeb 7.1.  When users log out of ReqWeb, the
  floating licenses are not being released immediatly.  It take a
  bout 30 mins for the license to be available again.  This appear
  s to be a similar or same issue as the following defect.
  

Local fix

Problem summary

• When users log out of RequisiteWeb, the floating licenses
  are not being released immediately.  It take ~40 minutes for
  the license to be available again.
  

Problem conclusion

• The problem is because for each Check-out should be a
  Check-in pair but when multiple rqproxy.exe processes are
  created a check-out for each occurs but only one Check-in
  occurs when logging out from RequisiteWeb.  This cause the
  license taken to keep silently by other rqproxy.exe
  processes.  They release the license until the timeout
  period is reached or when the user kill them manually.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  REQUISITEPRO WI

• Fixed component ID

  5724G3900

Applicable component levels

• R710 PSN

     UP