IBM Support

PM00582: IIS IS CRASHING SEVERAL TIMES PER DAY IN A PRODUCTION MACHINE: THE COGNOS MODULE COGNOSISAPI.DLL IS INVOLVED.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • IIS is crashing several times per day in a production machine:
Faulting application w3wp.exe, version 6.0.3790.3959, faulting
module cognosisapi.dll, version 8.3.733.0, fault address
0x000005206

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* ALL USERS                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* user would see IIS Application Pool crashes sometimes        *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to Cognos BI Server 10.2                             *
****************************************************************

    



Problem conclusion


    

  • Code Fix

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM00582
    • 

  • Reported component name
    COG8 BI COG CON
    • 

  • Reported component ID
    5724W12CC
    • 

  • Reported release
    811
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2009-11-05
    • 

  • Closed date
    2012-09-11
    • 

  • Last modified date
    2012-09-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    COG8 BI COG CON
    • 

  • Fixed component ID
    5724W12CC
    • 



Applicable component levels


    

  • RA20  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"811","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 September 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback