PK99277: SESSION TIMEOUT ERROR: ANS-MES-0003 A SERVER ERROR OCCURRED. UNABLE TO COMPLETE THE ACTION.

APAR status

• Closed as program error.

Error description

• Session timeout error: ANS-MES-0003 A server error occurred.
  Unable to complete the action.    When user drags and drops a
  query item in Aalysis studio, Cognos displays a message 'Working
  Cancel'  . If user decides to click cancel and then    drag and
  drop another item in the report, cognos throws an error
  message 'ANS-MES-0003 A server error occurred.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All.                                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After the inactivity timeout period expires (setting in      *
  * Cognos Configuration), a user with a previously opened       *
  * Analysis Studio session will be prompted to login again as a *
  * result of an expired session. After login, the user receives *
  * the following message:                                       *
  *                                                              *
  *      ANS-MES-0003 A server error occurred. Unable to         *
  * complete the action.                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 8 Business Intelligence 8.3            *
  ****************************************************************
  

Problem conclusion

• Code fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI ANALY S

• Fixed component ID

  5724W12AS

Applicable component levels

• R830 PSN

     UP