PK93088: ReqWeb: Method '~' of object'~' failed error opening document

APAR status

• Closed as program error.

Error description

• The customer receives the error when they open a document Requis
  iteWeb.  Document is attached.
  
  Error:
  An error has occurred:
  Unable to verify if the HTML Document needs updating:java.lang.E
  xcetion: Unable to generate the HTML
  document:com.rational.rjcb.ComException: HRESULT=0x80044e2d:
  RqWebDoc.Application.GenerateHTMLDoc: Error updating RequisitePr
  o document info HTML.
  Error creating HTML document.
  Method '~' of object '~' failed
  
  Additional info:
  The problem is only with one document.  All other documents they
   have tested work so far, but they have not opened every single
  document.
  
  The document works in 7.0.1.3 but not in 7.1.0.2.  They used a b
  aseline to create the project in 7.1.0.2.  Baseline is attached.
  
  Customer has tried to remove and readd the ReqWeb component.
  
  Their tech rep Simon Ting has installed 7.1.0.2 on his laptop an
  d cannot reproduce the error with the csutomer's document.
  
  Support tests:
  We set up three images with 7.1 and was only able to reproduce t
  he error on one server.  On these servers we tested at different
   patch levels.  On the one server where the problem occured, the
   customer's document was added to the learning use case project
  by creating a doc with the same name and then dropping the custo
  mer's doc into the project folder.  It was then opened and saved
   in ReqPro so the requirements could be tagged.  Then the docume
  nt was opened in ReqWeb and the error occurred.  The attached lo
  g dir was taken after the error appeared.  ReqWeb was then upgra
  ded to 7.1.0.2 the same version the customer has, and the error
  was no longer reproducible.  I tried rolling ReqWeb back to 7.1
  and it was also no longer reproducible.  It is unclear why the p
  roblem only occured on one server as the same steps were taken t
  o reproduce the issue.
  
  Business Impact:
  The customer states this is the primary requirements document of
   the project.
  The issue has reached the VP level on the customer's side.
  
  Attachments:
  Baseline:  Alaska_Project_Baseline_021909.zip
  Document: document.zip
  Error:  error.bmp
  Logs: log.zip
  

Local fix

Problem summary

• The customer receives the error when they open a document
  RequisiteWeb.  Document is attached.
  
  Error:
  An error has occurred:
  Unable to verify if the HTML Document needs
  updating:java.lang.Excetion: Unable to generate the HTML
  document:com.rational.rjcb.ComException: HRESULT=0x80044e2d:
  RqWebDoc.Application.GenerateHTMLDoc: Error updating
  RequisitePro document info HTML.
  Error creating HTML document.
  Method '~' of object '~' failed
  
  Additional info:
  The problem is only with one document. All other documents
  they have tested work so far, but they have not opened every
  single document.
  
  The document works in 7.0.1.3 but not in 7.1.0.2.  They used
  a baseline to create the project in 7.1.0.2.  Baseline is
  attached.
  
  Customer has tried to remove and readd the ReqWeb component.
  
  Their tech rep Simon Ting has installed 7.1.0.2 on his
  laptop and cannot reproduce the error with the csutomer's
  document.
  
  Support tests:
  We set up three images with 7.1 and was only able to
  reproduce the error on one server.  On these servers we
  tested at different patch levels.  On the one server where
  the problem occured, the customer's document was added to
  the learning use case project by creating a doc with the
  same name and then dropping the customer's doc into the
  project folder.  It was then opened and saved in ReqPro so
  the requirements could be tagged.  Then the document was
  opened in ReqWeb and the error occurred.  The attached log
  dir was taken after the error appeared.  ReqWeb was then
  upgraded to 7.1.0.2 the same version the customer has, and
  the error was no longer reproducible.  I tried rolling
  ReqWeb back to 7.1 and it was also no longer reproducible.
  It is unclear why the problem only occured on one server as
  the same steps were taken to reproduce the issue.
  
  Business Impact:
  The customer states this is the primary requirements
  document of the project.
  The issue has reached the VP level on the customer's side.
  
  Attachments:
  Baseline:  Alaska_Project_Baseline_021909.zip
  Document: document.zip
  Error: error.bmp
  Logs: log.zip
  

Problem conclusion

• The problem was some corrupted bookmarks on the document,
  and that was causing the error when we try to open that
  specific document.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  REQUISITEPRO WI

• Fixed component ID

  5724G3900

Applicable component levels

• R710 PSN

     UP