PK92133: [RTC]ERROR WHILE MODIFYING A RECORD - ACCESS VIOLATION - NO RTTI DATA

APAR status

• Closed as program error.

Error description

• I got this error while I modifying a record on http://pabst.lexm
  a.ibm.com/cqweb/ with this database: SAMPL_SQL2005_FL7_UCM/SAMPL
  .
  
  Record ID was 42.
  
  
  CRVAP0226E Internal error: Status 500; Condition null; Message:
  CRVSV0078E Error from RPC server: CRVSV0814E Internal error: fet
  ch_props: Access violation - no RTTI data!
  
  com.ibm.rational.stp.cs.internal.util.StpExceptionImpl.realExcep
  tion(StpExceptionImpl.java:488)
  com.ibm.rational.stp.cs.internal.util.StpExceptionImpl.(StpExcep
  tionImpl.java:562)
  com.ibm.rational.stp.client.internal.wsutil.DctMethod$WsExceptio
  n.stpException(DctMethod.java:1558)
  com.ibm.rational.stp.client.internal.wsutil.DctMethod.handleErro
  rFault(DctMethod.java:1015)
  com.ibm.rational.stp.client.internal.wsutil.DctMethod.invoke(Dct
  Method.java:504)
  com.ibm.rational.stp.client.internal.wsutil.DctMethod.invoke(Dct
  Method.java:627)
  com.ibm.rational.stp.client.internal.cqws.CqWsExpandProps.run(Cq
  WsExpandProps.java:94)
  com.ibm.rational.stp.client.internal.core.CoreResource.doReadPro
  perties(CoreResource.java:455)
  com.ibm.rational.stp.client.internal.core.CoreResource.doReadPro
  perties(CoreResource.java:413)
  com.ibm.rational.cq.web.services.teamapi.impl.CQRecordDetailsSer
  viceTeamAPIImpl.getFieldMetaProperties(CQRecordDetailsServiceTea
  mAPIImpl.java:1396)
  com.ibm.rational.cq.web.services.teamapi.impl.CQRecordDetailsSer
  viceTeamAPIImpl.updateFields(CQRecordDetailsServiceTeamAPIImpl.j
  ava:1993)
  com.ibm.rational.cq.web.services.teamapi.impl.CQRecordDetailsSer
  viceTeamAPIImpl.commitRecord(CQRecordDetailsServiceTeamAPIImpl.j
  ava:742)
  com.ibm.rational.cq.web.controllers.CQRecordDetailsController.co
  mmitRecord(CQRecordDetailsController.java:120)
  com.ibm.rational.cq.web.controllers.CQRecordDetailsController.ha
  ndleRequest(CQRecordDetailsController.java:624)
  org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapt
  er.handle(SimpleControllerHandlerAdapter.java:45)
  org.springframework.web.servlet.DispatcherServlet.doDispatch(Dis
  patcherServlet.java:806)
  org.springframework.web.servlet.DispatcherServlet.doService(Disp
  atcherServlet.java:736)
  org.springframework.web.servlet.FrameworkServlet.processRequest(
  FrameworkServlet.java:396)
  org.springframework.web.servlet.FrameworkServlet.doPost(Framewor
  kServlet.java:360)
  javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
  javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
  com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWr
  apper.java:1068)
  com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWr
  apper.java:1009)
  com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebApp
  FilterChain.java:145)
  org.springframework.web.filter.CharacterEncodingFilter.doFilterI
  nternal(CharacterEncodingFilter.java:78)
  org.springframework.web.filter.OncePerRequestFilter.doFilter(Onc
  ePerRequestFilter.java:77)
  com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(Fi
  lterInstanceWrapper.java:190)
  com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebApp
  FilterChain.java:130)
  com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAp
  pFilterChain.java:87)
  com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebA
  ppFilterManager.java:771)
  com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebA
  ppFilterManager.java:679)
  com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
  vletWrapper.java:539)
  com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(S
  ervletWrapper.java:478)
  com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleReques
  t(CacheServletWrapper.java:90)
  com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.
  java:744)
  com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContaine
  r.java:1455)
  com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLin
  k.java:115)
  com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscr
  imination(HttpInboundLink.java:454)
  com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewIn
  formation(HttpInboundLink.java:383)
  com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complet
  e(HttpICLReadCallback.java:102)
  com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureComp
  leted(AioReadCompletionListener.java:165)
  com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyn
  cFuture.java:217)
  com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncC
  hannelFuture.java:161)
  com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
  com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195)
  com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHand
  ler.java:743)
  com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873)
  com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473)
  

Local fix

Problem summary

• The error from the RPC server was caused by attempting to
  cast an invalid pointer. A pointer to an old memory address
  may be used when a previous RPC server ended abnormally and
  a new one is started without resetting cached server state.
  
  The solution is to reset the server state in question which
  forces the update request to create new record state using
  the new RPC server. The RPC server will then report the
  record as not found.
  

Problem conclusion

• A fix is available in ClearQuest 7.1.1.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R710 PSN

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