APAR status
Closed as user error.
Error description
RM heartbeat monitoring socket connection is not handled gracefu lly. The socket connection is left open for the life of the RM and wh en it encounters a network error like a socket reset it shuts do wn the RM. The TCP client connection should be short-lived or it should at least retry new client sockets a few times before shu tting down the RM.
Local fix
Problem summary
Problem conclusion
Temporary fix
Comments
The network errors were the result of the customer shutting down services instead being the cause. ClearQuest behaved correctly in this situation.
APAR Information
APAR number
PK74931
Reported component name
CLEARQUEST UNIX
Reported component ID
5724G3601
Reported release
701
Status
CLOSED USE
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2008-11-03
Closed date
2009-06-25
Last modified date
2009-06-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
25 June 2009