PK38022: 7033 installer hangs

APAR status

• Closed as unreproducible.

Error description

• 7033 installer hangs
  Customer fixed this issue (installer hangs) by himself, this
  issue use to happen on lots of customers from time to time when
  upgrading RPM, either installing it from automatic server update
  or by running the installer located at this link:
  http://w3-03.ibm.com/transform/project/pmtoolsuite/pmo/install_r
  pm.html.
  Pls notice that on steps followed by the customer, he found that
  one specific program was stopping RPM from installing (at same
  RPM installer).
  
  To debug the installer, customer enabled logging in
  InstallShield, using the following steps:
  1. Start-?Run-?gpedit.msc (Group Policy Control Panel)
  2. Computer Configuration-?Administrative Templates-?Windows
  Components-?Windows Installer (In the left pane).
  3. In the right pane, double-click Logging. Set it to Enabled,
  for logging, specify voicewarmup (all the possible options).
  4. That creates a file in c:/Documents and
  Settings/Administrator/Local Settings/Temp, called
  MSI?something?.log. That shows every step it's taking. Remember
  to turn that back off when you're done (back to 'Not
  Configured'), or every install will generate a 500K log.
  Customer also comments:
   When I enable installshield logging, the last thing I see is:
  Action 14:58:22: ShutdownPMOITray.
  Action start 14:58:22: ShutdownPMOITray.
  When I use SendSignal to send a ctrl-break to the msiexec
  process, the install continues
  Also customer comments on the log file (available if required):
  The place it hung was ~12 pages in. The last thing I saw was:
  MSI (s) (7C:4C) [09:15:58:743]: Doing action: ShutdownPMOITray
  Action 9:15:58: ShutdownPMOITray.
  Action start 9:15:58: ShutdownPMOITray.
   (I'm not sure if that last line was before or after I sent the
  signal)
  After the signal, I get:
  MSI (s) (7C:60) [09:15:58:753]: Invoking remote custom action.
  DLL: C:\WINDOWS\Installer\MSI14EE.tmp, Entrypoint:
  ShutdownPMOITray
  MSI (s) (7C:9C) [09:15:58:753]: Generating random cookie.
  MSI (s) (7C:9C) [09:15:58:763]: Created Custom Action Server
  with PID 4556 (0x11CC).
  MSI (s) (7C:D0) [09:15:58:813]: Running as a service.
  MSI (s) (7C:D0) [09:15:58:813]: Hello, I'm your 32bit
  Impersonated custom action server.
  Action ended 9:17:02: ShutdownPMOITray. Return value 1.
  And so on. I sent the signal more-or-less as soon as it started,
  since I knew it would hang, which is why the timestamps are so
  close.
  

Local fix

Problem summary

• 7.0.3.3 InstallShield installer hangs.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL PORT MGR V

• Fixed component ID

  5724J4001

Applicable component levels

• R703 PSN

     UP