PK35642: WHILE TRYIING TO REPLCATE A CLEARQUEST USER DATABASE USING MKREP LICA -EXPORT ON VERSION 7.0 IFIX_2, THE CUSTOMER RECEIVES THE

APAR status

• Closed as program error.

Error description

• esc_type : standard
  username : njspor
  pmr_no : 32055,379,000
  priority : CP1
  severity : CP1
  tier2 : njspor@us.ibm.com
  cq_version : 7.0
  cq_build : IFIX_2
  Client_OS_Vendor : Windows
  Client_OS_version : 2003 Server
  cq_dbvendor : SQL SERVER 2000
  DB_server_OS_Vendor : Windows
  cq_problem_description : While tryiing to replcate a ClearQuest
  user database using mkreplica -export on version 7.0 IFIX_2, the
   customer receives the following error:
  Multiutil: Error: Exception: Failed condition: new_buffer != 0
  Location: ClearQuest Core:cqblob.cpp:45
  Multiutil: The mkreplica -export command failed.
  Multiutil: Error: Cannot remove working directory 'c:tempmr' (Th
  e
  directory is not empty.)
  multiutil?
  cq_ms_numsites : 2
  cq_ms_workingmaster : One
  cq_ms_clan : Joyce
  cq_ms_family : MR
  cqms_divergence : yes
  cqms_syncing : no
  cq_msinfo : I have provided above the information about the envi
  ronment that i have produced in house,  I will also provide a co
  nnection profile with the defect.
  The customer has an environment up and running with clearquest m
  ultiste in version 7.0 however for their proof of concept they n
  eed a specific user database to replicate.
  The user database is approx. 6.5 gigs in size.
  In version seven when i run the syncreplica -exp command the exp
  ort fails after creating one 2 gig file and one 300mb file with
  the above error.
  Multiutil: Error: Exception: Failed condition: new_buffer != 0
  This error does not occur in SR5 I am able to create 9.0 gigs of
   sync packet.
  cq_duration : since creating the environment
  cq_allmachines : yes
  cq_repro : yes
  cq_down : no
  cq_status : The customer is not down but in order for the proof
  of concept to go through this database must generate a successfu
  l sync.
  I have ran tracing on the database which essentially gives the s
  ame error that is printed out with the multiutil command.
  I have also tried exporting all of the record data from the data
  base and stripping off the attachements, but this does not work.
  

Local fix

Problem summary

• ClearQuest Multisite databases that have very large blob
  data ca
  n run out of memory when exporting a replica.
  

Problem conclusion

• Fixed in 7.0.0.1-IFIX01.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R60W PSN

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