PK06480: GRAPHICS ARE NOT DISPLAYED, IN THE HELP TOPICS PANEL, IN CLIENT ONLY INSTALL

Obtain the fix for this APAR.

APAR status

• Closed as program error.

Error description

• When Help Topics is selected from the Help menu of a client-only
  installation, the help graphics are not displayed.
  

Local fix

• These folders are (Images, Java Help Search and QM_Online
  Help Search) and, by default, are located in the
  Program Files\IBM\DB2 Query Monitor\classes\qm_help directory,
  (The customer's directory structure may be different if they did
  not choose the defaults during the installshield installation).
  
  These files are not missing in the Client/Server install. As a
  work around, the customer can simply access the machine of which
  they have installed the Client/Server installshield file and do
  the following:
  
  1.) Access the machine, of which they installed the
  Client/Server installshield file, and navigate to the
  Program Files\IBM\DB2 Query Monitor\classes\qm_help directory.
  
  2.)Locate the three files that are missing from the Client
  only install (Images, Java Help Search and QM_Online Help
  Search) and copy them.
  
  3.) Access the machine, of which the Client only
  installshield file was installed, and navigate to the
  Program Files\IBM\DB2 Query Monitor\classes\qm_help directory.
  
  4.) Paste the three missing folders that were cut from the
  Client/Server install.
  
  5.) The graphics will now be displayed in Help Topics.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of DB2 Query Monitor.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: When Help Topics is selected from the   *
  *                      Help menu of a client-only              *
  *                      installation, the help graphics are     *
  *                      not displayed.                          *
  ****************************************************************
  * RECOMMENDATION: APPLY the PTF.                               *
  ****************************************************************
  Code has been changed to correct this condition.
  

Problem conclusion

• APPLY the PTF.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  UK11632

Modules/Macros

•    CQMCAEHP
  

Fix information

• Fixed component name

  DB2 QUERY MONIT

• Fixed component ID

  5655E6701

Applicable component levels

• R210 PSY UK11632

     UP06/03/02 P F603

Fix is available

• Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.