PJ46271: YOU SEE A NOCLASSDEFFOUNDERROR ON THE SPANMANAGER AFTER IBM CASE MANAGER V5.3.3 IS UPGRADED

IBM Case Manager V5.3.3 Interim Fix 12 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 12 for Windows
IBM Case Manager V5.3.3 Interim Fix 12 for Suse Linux
IBM Case Manager V5.3.3 Interim Fix 12 for Linux
IBM Case Manager V5.3.3 Interim Fix 12 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM Case Manager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 9 for AIX
IBM Case Manager V5.3.3 Interim Fix 9 for Linux
IBM Case Manager V5.3.3 Interim Fix 9 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM CaseManager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z

APAR status

• Closed as program error.

Error description

• Where IBM Case Manager is integrated with IBM Content Manager
  v8.5, running the "Configure the IBM Content Manager Host
  Properties" task after upgrading Case Manager updates the code
  module for the Case Manager event handler. However, the event
  handler is updated without the taiga-events-java-sdk-span.jar
  file, which causes the following NoClassDefFoundError to occur
  on com.ibm.dba.oi.events.util.SpanManager when you create a
  case:
  
  2021-02-24T15:27:47.584 2D776787 ENG  FNRCE0000E - ERROR
  Exception in method preprocessObjectChange of handler
  com.ibm.casemgmt.intgimpl.eventhandler.CaseCreateChangePreproces
  sor java.lang.NoClassDefFoundError:
  com.ibm.dba.oi.events.util.SpanManager
  at
  com.ibm.casemgmt.intgimpl.eventhandler.CaseCreateChangePreproces
  sor.updateCaseNameAndIdentifier(CaseCreateChangePreprocessor.jav
  a:317)
  at
  com.ibm.casemgmt.intgimpl.eventhandler.CaseCreateChangePreproces
  sor.initializeCase(CaseCreateChangePreprocessor.java:128)
  at
  com.ibm.casemgmt.intgimpl.eventhandler.CaseCreateChangePreproces
  sor.preprocessObjectChange(CaseCreateChangePreprocessor.java:110
  )
  at
  com.filenet.engine.handlers.ChangePreprocessorWrapper.preprocess
  ObjectChange(ChangePreprocessorWrapper.java:57)
  at
  com.filenet.engine.persist.IndependentPersister.invokeChangePrep
  rocessor(IndependentPersister.java:3696)
  at
  com.filenet.engine.persist.IndependentPersister.invokeChangePrep
  rocessors(IndependentPersister.java:3497)
  at
  com.filenet.engine.persist.IndependentPersister.preprocessObject
  (IndependentPersister.java:3328)
  at
  com.filenet.engine.persist.IndependentPersister.executeChange(In
  dependentPersister.java:282)
  ...
  Caused by: java.lang.ClassNotFoundException:
  com.ibm.dba.oi.events.util.SpanManager
  at java.net.URLClassLoader.findClass(URLClassLoader.java:610)
  ...
  
  PRODUCTS AFFECTED
  Case Manager
  

Local fix

• Manually add the taiga-events-java-sdk-span.jar file from the
  <Case Manager install>/configure/AddOns folder to the list of
  content elements for the CmAcmEventHandler code module in Target
   Object Store > CodeModules.
  

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available or will be available that ensures a
  NoClassDefFoundError on com.ibm.dba.oi.events.util.SpanManager
  is not thrown when you create a case after upgrading Case
  Manager with Content Manager configured by updating the event
  handler with the taiga-events-java-sdk-span.jar file,
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels