PJ45859: IN CHROME, THE CONTEXT MENU DISAPPEARS AFTER YOU RIGHT-CLICK A WORK ITEM IN THE IN-BASKET

IBM Case Manager V5.3.3 Interim Fix 12 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 12 for Windows
IBM Case Manager V5.3.3 Interim Fix 12 for Suse Linux
IBM Case Manager V5.3.3 Interim Fix 12 for Linux
IBM Case Manager V5.3.3 Interim Fix 12 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM Case Manager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 6 for AIX
IBM Case Manager V5.3.3 Interim Fix 6 for Windows
IBM Case Manager V5.3.3 Interim Fix 6 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 6 for Linux
workflow.20001.delta.repository
IBM Case Manager V5.3.3 Interim Fix 7 for AIX
IBM Case Manager V5.3.3 Interim Fix 7 for Linux
IBM Case Manager V5.3.3 Interim Fix 7 for Windows
IBM Case Manager V5.3.3 Interim Fix 7 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 8 for AIX
IBM Case Manager V5.3.3 Interim Fix 8 for Linux
IBM Case Manager V5.3.3 Interim Fix 8 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for AIX
IBM Case Manager V5.3.3 Interim Fix 9 for Linux
IBM Case Manager V5.3.3 Interim Fix 9 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM Case Manager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z

APAR status

• Closed as program error.

Error description

• When you right-click a work item in the in-basket, the context
  menu opens. When you use Google Chrome browser v78+, the context
   menu appears briefly and then disappears. If you right-click
  the same work item again, the context menu stays open. But if
  you then click another work item, the context menu disappears
  again.
  
  This issue occurs only in the Google Chrome browser. This issue
  doesn't occur in the Mozilla Firefox, Microsoft Internet
  Explorer v11, or Microsoft Edge browsers.
  
  PRODUCTS AFFECTED
  IBM Business Automation Workflow
  IBM Case Manager
  

Local fix

• To avoid the issue:
  
  -Right-click the work item again.
  -Use Google Chrome v77 or a previous version.
  -Use a different browser, such as Mozilla Firefox, Microsoft
  Edge, or Internet Explorer v11.
  

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is planned for inclusion in a future release of Case
  Manager V5.3.3 and Business Automation Workflow that ensures the
   context menu doesn't disappear after you right-click a work
  item when in a Chrome browser.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels