PJ44833: REASSIGN / RETURN BUTTONS ARE DISABLED WHEN WORK DETAILS PAGE ISOPENED FROM LINK IN EMAIL NOTIFICATION

5.2.1.7-ICM-ZLINUX-FP007
5.2.1.7-ICM-WIN-FP007
5.2.1.7-ICM-LINUX-FP007
5.2.1.7-ICM-AIX-FP007

APAR status

• Closed as program error.

Error description

• The 'Reassign' and 'Return' work item buttons can be added to a
  work item toolbar on the Work Details page.  Selecting a work
  item from the My-Work In-basket and opening it will show both
  buttons being enabled / clickable on the Work Details page.
  However, if you open the same work item, which is assigned to a
  user since it is in the My Work in-basket, from an email
  notification by clicking on the link, both buttons will be
  disabled.
  

Local fix

• After opening the work item from the email notification link,
  close the work item, then re-open the work item from the My Work
  inbasket, the buttons will show enabled.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users trying to re-assign a work item after opening the work *
  * item from an email notification.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Update to 5.2.1.7-ICM-FP007 or later.                        *
  ****************************************************************
  

Problem conclusion

• Fixed in 5.2.1.7-ICM-FP007 or later.  With the fix, opening a
  work item, which is assigned to a user since it is in the My
  Work in-basket, from an email notification by clicking on the
  link, the buttons will be enabled.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  PJ44836

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R521 PSY

     UP